We first encountered Ian when he came to get our old boiler going again after it refused to fire up one cold morning recently. He was away from home at the time but called in later that day on return from his holiday to get it going again(Stuck gas valve) This was after another 'engineers' failed attempt to fix it. He wouldn't take any payment for that as "It was only a ten minute job" This impressed me at the time and when the diverter valve seized some weeks later, we decided that the time had finally come to replace our 32 year old system with a new one and asked Ian to quote. He took the time to discuss the options fully with me and showed great patience when I expressed fears about going to a combi system instead of the old open (tanks in the loft) system we had. He even took me up to his own house so that I could see that type of system in operation. (I was worried about getting enough hot water in the shower). In the event we did change to a combi-boiler system and
it is working fine with bags of hot water. He was right about that! The job was carried out in two days whilst we were away and we returned to a fully operational heating system. Wonderful!
The whole manner of Ian and his son was thoroughly professional right from the start. He is courteous, patient and not at all pushy and he goes to great pains to leave the house clean and tidy with no signs that major work has been going on. A first class service and I have no hesitation in recommending him as the man to repair or replace anybody's heating system. I fully intend to use him to carry out the annual service on my new system, which incidentally comes with a 9 year guarantee, in the future.
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My wife and I returned mid-March on one of the coldest days of 2017 from vacation in a warm country to discover that our (10 year old) Worcester boiler had an unrepairable leak and was beyond repair, it had given up basically, our house was freezing.
Our need was really urgent, desperate perhaps, no heating and no hot water!
Having seen Ian Riddex and his vans around West Kilbride I gave him a call, it was after 6pm and explained our dilemma, Ian arrived within 30 minutes of my call, truly great commitment.
Ian assessed what we needed recommended a suitable replacement Worcester boiler and next day his quote was received by email with a competitive cost and importantly installation possible within 3 days, this is customer service at its' very best!
We accepted Ian's quote and by the end of the week had a new boiler installed, hello hot heat!
Throughout, from Ian's first visit to the completion of the boiler installation Ian and his son Marc were totally professional and the work was completed to our immediate satisfaction.
Ian is a remarkable professional, Ian knows what he's doing and importantly recognises and understands his customer's needs quickly then proceeds to deliver exactly as described in an effective and efficient manner.
There are many aspects to this story and it would be wrong to miss several important areas where Ian excels and it's not just his expert knowledge and skills.
From Ian's first visit we were impressed by his immediate interest in our problem, his reassurances that should we accept his quote he would deliver without exception, that he would have us back to normal quickly, we trusted his commitment and he didn't let us down at all.
We cannot thank Ian and Marc enough and would have no hesitation in recommending Ian Riddex Gas Services not just for new boiler installation but ongoing service and maintenance needs too.
Both my wife and consider that we've not only come across a very good business, feel comforted we can depend on the service support Ian will provide but that we have found a new friend too.
That's Ian, Marc and co, committed, friendly, trustworthy, reliable, real professionals who take care and a pride in what they do before, during and after.
Ian Riddex Gas Services, a brand you can trust!
Our very best wishes and thanks again,
David and Maureen Sharp
We have been using Ian's services for a number of years from installing boilers, carrying out gas safety inspections to our properties to the smaller tasks of removing radiators to allow decorating work. On every occasion Ian has undertaken the work in an extremely professional manner. We have found him helpful, extremely pleasant and reliable. He is training his son in a similar manner. I would have no hesitation in recommending Ian and his son to anyone. We are extremely glad we found them
Great service and decent price. We got a whole new heating and hot water system printed at Ardrossan Youth Centre. Meaning we can save bills in the future because of the energy efficient boiler system and use the money we save to benefit our groups and young people our centre.
Thanks Ian. Our centre is nice and cosy in the cold weather and will now be cool in the summer as we can regulate the temp better with our new system.
Ian Riddex fitted a new boiler for us ten years ago and we were extremely happy with his work and his professional and friendly manner. Following this installation, Ian has maintained our heating system with annual checks, again carried out with care and attention. Ian and his team pride themselves on a high standard of work and always deliver. We would not hesitate to recommend Ian Riddex Gas Services.
We have used Ian since he started and have found his service to be excellent. We know that if we ask Ian to attend a job, it will be carried out as soon as he can and our tenant will not be left with no hot water or heating. The standard of his work has been tremendous as well and we would have no hesitation in recommending Ian to anyone. Fast, reliable and good value. Exactly what we need as a property manager.
I was very pleased with the work that Ian carried out for us last year. When he discovered carbon monoxide in our old boiler he was quick to organise the fitting of a new boiler to ensure our newborn baby was kept safe. He carried out the fitting of the new boiler quickly and always kept us informed about his progress. When he was finished the fitting the house was immaculate and in the same condition I had left it. His prices are reasonable and has friendly professional manner. Thanks again for all your help with the boiler and radiators Ian.
Ian has done several jobs for me and I wouldn't go anywhere else. He is reliable, well priced and very trustworthy
Top Man! Boiler shut off by Scottish Gas :-( 1 quick call to Ian and new efficient boiler fitted the next day! Great price great service from a real professional. Thanks
Ian Riddex Gas Services was recommended to me and I was not disappointed . Very friendly , efficient and clean , tidy, professional workmanship . I have recommended them to others and would be confident in employing their services again .
Ian is the only gas engineer I would use. Reasonable prices, clean and knowledgable work ethic and a really nice guy to boot. Highly recommended.
Very professional in his approach to work. All work completed in a timely manner. A very satisfied customer. Would recommend.
needed new boiler had 3 gas fitters in ian beat there prices fitted new bosch boiler within two weeks very clean and professional used ian two more times and would recommend to anyone looking for quality work at good prices
Good job well done will recommend him any time
A professional service, work done to a high standard and at a reasonable cost. I've already recommended Ian to number of my friends and work colleagues.
Excellent service. His family run business is friendly & professional . His work is to a very high standard. We will definetly use Ian again & would have no hesitation in recommending him to friends & family .
Excellent service, professional job, to a very high standard , I would recommend Ian to family and friends
Very satisfied with work carried out. Would have no hesitation using Ian again. First class service from a qualified tradesman.
Excellent service, fast and efficient.